By Ops Engineers for Ops Engineers
Everyone hates their ERP systems. They are hard to use, hard to modify, and hard to implement. We should abolish all of them.
But we won’t. Why ? Because they solve major problems and since their creation 20 years ago, have created hundreds of billions of dollars of value to the vendors that offer, customize and mange them. Not to mention probably a trillion dollars of value to their customers.
How can this be, where everyone hates their most value-creating system ? Simple, they are better than the alternatives.
Going back to the 1980s and ‘90s, there were dozens of point solutions for every area, e.g. HR, CRM, SFA, Finance, MRP, Expenses, and more. They were usually okay, but they were not INTEGRATED, i.e. they did not work well together. And users had to use dozens of different systems to get any work done.
Let me repeat that. They were not INTEGRATED. With DIFFERENT user interfaces, concepts, processes, and more.
ERP systems combined all these functions together in one integrated system. While often not best-in-class, every part was good enough and the integration made all the difference. All the point solutions died, and ERP rules the world. Integration and good features won every time, over time.
Fast forward to today and the Cloud and Internet Operations world, where sysadmins and engineers struggle every day with dozens of different tools and systems, exactly zero of which are integrated in any meaningful way. Worse than that, most of the tools have pretty centralized data, but the real action is out on the servers, clouds, and services where engineers work in real-time. Just like the pre-ERP world where the front office systems were very far from the real action on the factory floor.
So ops teams have tools for monitoring, logging, graphing, performance, security, configuration, updates, installing, deploying, backing up, documenting, and much more. None of them work together, and all are quite different, and often hard to use. Plus the most advanced stuff such as anomaly detection, auto design/build, visualization, etc. never makes it into most engineers hands due to time, complexity, and cost.
There are some integrated systems, but mostly focused on ITIL ticketing, some simple CMDB tracking, and in a few cases, simple cloud management. Some APM tools like New Relic also try to add-in more alerting and monitoring, but nothing else.
Why is there no real ERP of Cloud or IT Operations ? Doing everything we care about, at least on the hard-core technical side of things, plus integrating best-in-class 3rd party systems such as New Relic, Qualys, ThreatStack, and more.
Why ? Because it’s too hard. To do all this they’d have to deeply understand all of these services, systems and tools, including all the Clouds plus Nginx, Apache, Linux, Java/Tomcat, Node.js, MySQL, Redis, ZooKeeper, CouchDB, and every other thing that makes up real systems. This takes a lot of experience and world-class knowledge about everything the world users.
Fortunately we know all these things, and we have built a real ERP of Cloud Operations Platform, which we call OpsStack.
Built on our 10 years of tools and experience management of large-scale systems across hundreds of customers and hundreds of millions of users, plus constant changes, new technologies, and random chaos, OpsStack covers everything an operations engineer could want.
OpsStack is all about bringing together all the tools and technologies to really manage large-scale Cloud and Internet systems. It is designed to make the engineer’s life easy by providing all the technical information he or she could want, including all the tools, configurations, histories, expert systems, and much more.
Every tech, every tool, every dream of engineers is there or will be soon. For all common clouds, all common technologies, all services, including HA-modes, clusters, Docker, DevOps, and more. With monitoring, alerting, troubleshooting, command-line, performance, configuration, and more like Logging, DBA Tools, Security Scanners, APM integration, Expert Systems, and Backups.
OpsStack manages the full stack, from Cloud (or bare metal) up through the OS, DB, Cache, App, Web, LB, FW, and every other layer or subsystem you may have. With full visibility into everything, including its history, configuration, versions, deployments, access, security, logs, and more. All with value-add tools, highlighters, rule engines, and more to help manage things, plus Audit Logs, Alerts, and more.